Shipping policy

Last updated: August 24, 2026

Key Information

  • Where we ship: within the United States only
  • Shipping cost: free on every order, no minimum order value
  • Order cut-off: 5:00 PM ET (Eastern Time)
  • Handling time: 1 to 3 business days (Monday to Friday)
  • Transit time: 4 to 7 business days (Monday to Friday)
  • Estimated total delivery time: 5 to 10 business days (Monday to Friday)
  • Tracking: sent by email as soon as your order ships
  • Order cancellation: within 24 hours of ordering, if the order has not entered processing or shipped

Shipping Destinations

We currently ship to addresses within the United States only. We do not ship internationally at this time. If you place an order with a delivery address outside the United States, we will contact you and cancel and refund the order.

Shipping Rates

Shipping is free on all orders within the United States. There is no minimum order value and no separate handling or packaging fee. The price you see at checkout is the price you pay.

Order Cut-Off and Processing

Orders placed before 5:00 PM ET begin processing on the same business day. Orders placed after the cut-off, on weekends or on public holidays begin processing on the next business day.

Our goal is to prepare and hand over every order to the carrier within 1 to 3 business days (Monday to Friday). Processing can take longer if:

  • the payment has not been completed or was declined by your bank,
  • the delivery address is incomplete, incorrect or cannot be verified,
  • demand is unusually high, for example during a holiday season.

If anything delays your order, we contact you by email.

Delivery Times

Once your order has been handed over to the carrier, delivery within the United States typically takes 4 to 7 business days (Monday to Friday). Together with our handling time, the estimated total is 5 to 10 business days.

All delivery times are estimates, not guaranteed dates. Weather, public holidays, carrier backlogs and other events outside our control can affect them. Where we can, we keep you informed.

Order Tracking

As soon as your order ships, we send a shipping confirmation email with your tracking number. You can follow your parcel on the Track Your Order page.

Tracking information can take up to 48 hours to update after the shipping confirmation. If your tracking has not moved after that, email us and we will look into it with the carrier.

Delivery Address

Please check your delivery address carefully before completing checkout. We can only change an address while the order has not entered processing or shipped, which is normally within the first 24 hours. Contact us as early as possible at support@carterandhayes.com with your order number.

We are not able to redirect a parcel once it is with the carrier. If a parcel is returned to us as undeliverable, we contact you to arrange a new shipment or a refund.

Missing, Delayed or Damaged Parcels

If your parcel is significantly delayed, shows as delivered but has not arrived, or reaches you damaged, email us at support@carterandhayes.com with your order number and, for damage, a photo. We open a case with the carrier and arrange a replacement or a full refund, whichever you prefer.

Prices and Taxes

All prices are shown in U.S. Dollars (USD) and include applicable taxes. The amount you see at checkout is the final amount for your order; we do not add any charges after checkout.

Order Cancellation

You can cancel your order within 24 hours of placing it, provided it has not entered processing or shipped. To cancel, contact us as soon as possible at support@carterandhayes.com.

After this 24-hour window, or once your order has entered processing or shipping, cancellation is no longer possible. In that case, you can return the item once it arrives, under our Refund Policy.

Contact

Store Name: Carter & Hayes
Business Address: 925 Leavenworth St, San Francisco, CA 94109, USA
Email: support@carterandhayes.com
Phone: (628) 201-0759

Support Hours: Monday to Friday: 9:00 AM - 5:00 PM ET (Eastern Time)
We do our best to reply to your email within 1 business day.