Billing Terms and Conditions
Last updated: August 24, 2026
Key Information
- Currency: all prices and charges are in U.S. Dollars (USD)
- Taxes: posted prices include applicable taxes
- When you are charged: in full at checkout
- Subscriptions: none, you are charged once per order
- Refunds: to the original payment method, within 7 days of us receiving and inspecting a return
Accepted Payment Methods
We accept the following payment options at checkout:
- Apple Pay
- Google Pay
- Shop Pay
- Visa
- Mastercard
- Maestro
The methods available to you can depend on your device, browser and card issuer. The payment options shown on the checkout page are the ones you can use for that order.
Secure Payment Processing
Payments are processed through Shopify's secure, PCI DSS compliant checkout. Card data is transmitted encrypted and handled by the payment provider. We never see or store your full card number, and we have no access to your card security code.
When You Are Charged
The full amount is captured when you complete checkout. An order is only prepared and shipped once the payment has been successfully processed.
Depending on your bank, you may briefly see a pending authorization before the final charge settles. If an order is cancelled before shipping, that authorization is released or refunded.
Currency and Bank Fees
All transactions are processed in U.S. Dollars (USD). If your card or account is held in another currency, your bank or card issuer may apply its own conversion rate and may charge a foreign transaction fee. Those charges come from your bank, not from us, and we cannot refund them.
Prices and Taxes
Prices are shown in USD and include applicable taxes. We may change prices at any time before an order is placed; the price that applies to your order is the one shown at checkout.
If an obvious pricing or product error occurs, we may cancel the affected order even after it was submitted, and we refund you in full. See our Terms of Service.
Discount Codes
Discount codes must be entered in the discount field during checkout. They cannot be added afterwards or applied retroactively to a completed order. Unless stated otherwise, only one code can be used per order, and codes have no cash value.
Declined or Failed Payments
If your payment is declined, the order is not completed and nothing is shipped. Common reasons are an expired card, insufficient funds, a billing address that does not match your card, or a security check by your bank. Please check the details with your bank and try again, or use another payment method.
Order Confirmation and Invoice
After a successful payment you receive an order confirmation by email that lists the items, the amount charged and your delivery address. If you need a copy for your records, email us and we will resend it.
Refunds and Cancellations
Approved refunds are issued to the original payment method within 7 days of us receiving and inspecting the returned item. For change-of-mind returns, the return shipping cost is paid by you; if an item is damaged, defective or wrong, we cover it. Full details are in our Refund Policy.
You can cancel an order within 24 hours of placing it, provided it has not entered processing or shipped.
Subscriptions and Recurring Billing
We do not offer subscriptions, memberships or recurring billing of any kind. You are charged once per order, and no payment method is stored by us for future automatic charges.
Payment Problems and Chargebacks
If something looks wrong on your statement, please contact us first at support@carterandhayes.com with your order number. Most issues are resolved within a business day and far faster than a chargeback. We are not responsible for delays caused by banks or payment providers.
Contact
Store Name: Carter & Hayes
Business Address: 925 Leavenworth St, San Francisco, CA 94109, USA
Email: support@carterandhayes.com
Phone: (628) 201-0759
Support Hours: Monday to Friday: 9:00 AM - 5:00 PM ET (Eastern Time)
We do our best to reply to your email within 1 business day.