Contact us

Customer Support

IsTrendy is an online-only store. There is no walk-in location, and our business address is not a shop or a pick-up point. Everything is handled by our support team by email and by phone.

How to Reach Us

Messages that reach us in the evening, at the weekend or on a public holiday are answered on the next business day.

What to Include

To help us answer in a single reply, please add your order number and, where it applies, the item name, your size, and a photo. For a return or an exchange, a short reason helps us send you the right instructions straight away.

What We Can Help With

  • Sizing, fit, fabric and color questions before you order
  • Order status, tracking and delivery questions
  • Address corrections and cancellations within the first 24 hours
  • Returns, exchanges, refunds, damaged or wrong items
  • Bulk orders for a wedding party or an event

Three Ways to Reach Us

  • Email: support@istrendy.com - the fastest way, answered within 1 business day.
  • Phone: (628) 201-0759 - during our support hours, Monday to Friday.
  • Contact form: use the form below on this page and we reply to the address you enter.

Contact

Store Name: IsTrendy
Operated by: OMNISELECT LTD
Business Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Warehouse and Returns Address: 807 Airport Access Road, Unit D, Traverse City, MI 49686, United States
Email: support@istrendy.com
Phone: (628) 201-0759

Support Hours: Monday to Friday, 9:00 AM to 5:00 PM EST/EDT (Eastern Time), by email and by phone
We do our best to reply to your email within 1 business day.

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