Contact us

Customer Support

Carter & Hayes is an online-only store. There is no walk-in location, and our business address is not a shop or a pick-up point. Everything is handled by our support team by email or phone.

How to Reach Us

Messages that reach us in the evening, at the weekend or on a public holiday are answered on the next business day.

What to Include

To help us answer in a single reply, please add your order number and, where it applies, the item name, your size, and a photo. For a return or an exchange, a short reason helps us send you the right instructions straight away.

What We Can Help With

  • Sizing, fit, fabric and color questions before you order
  • Order status, tracking and delivery questions
  • Address corrections and cancellations within the first 24 hours
  • Returns, exchanges, refunds, damaged or wrong items
  • Bulk orders for a wedding party or an event

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